Function of the Job
To represent the lodge in a positive and out-going manner to all guests and personnel at the front desk and on the phone.
Job Responsibilities include but are not limited to the following:
• Proficient at Maestro, the hotel management system (2 week-training)
• Provide accurate information to our guests regarding our facilities, services, and local area.
• Follow the outlined procedures for checking in and out guests.
• Follow the outlined procedures for posting room charges
• Check room rates nightly, complete night audit on computer.
• Communicate to other clerks and management regularly.
• Answer phone and direct calls in a polite and informative manner.
• Assist guests with any questions, complaints or problems.
• Set up Coffee in the morning
• Sell gifts and other merchandise
• Assist other departments as necessary
• Contact the Manager on Duty when necessary
Supervision Received By:
Front Desk Manager (Primary), Manager On Duty, Reservations Manager, Front Office Manager
Supervises
None
Acceptable Qualifications
High School GED
Highly Computer Literate, good navigation skills and investigation skills.
Customer Service Oriented/Experience
Ability to Stand for 8-10 hours at desk
Good English and phone presence
Willing to seek clarification and assistance when necessary
Multitasking abilities
Cash Register Experience
Function of the Job
To represent the lodge in a positive and out-going manner to all guests and personnel at the front desk and on the phone.
Job Responsibilities include but are not limited to the following:
• Proficient at Maestro, the hotel management system (1-month training)
• Provide accurate information to our guests regarding our facilities, services, and local area.
• Follow the outlined procedures for booking a reservation.
• Follow the outlined procedures for posting deposit charges
• Double check reservations.
• Communicate to other clerks and management regularly.
• Answer phone and direct calls in a polite and informative manner.
• Assist guests with any questions, complaints or problems.
• Sell the resort and activities
• Assist with any guest problems on site and booking activities
• Assist other departments as necessary
• Contact the Manager on Duty when necessary
Supervision Received By:
Reservations Manager (primary), Front Desk Manager, Manager On Duty, Front Office Manager.
Supervises
None
Acceptable Qualifications
High School GED
Highly Computer Literate, good navigation skills and investigation skills.
Customer Service Oriented/Experience
Good English and phone presence
Willing to seek clarification and assistance when necessary
Multitasking abilities
Detailed oriented
Sale skills
